Your Journey With Us
At Osprey, we give each of our customers the same care and attention to detail, whether you are replacing a full house or a single window. This one of the many reasons for our success. Everything is bespoke, with a wide range of colours, finish, hardware and glazing to suit your style and budget, making everything personal to you.
Quotation
To discuss your requirements and get your free no obligation quotation, send an enquiry via our contact page, or call us on 01244 332178 to make an appointment.
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With over 30 years experience within the industry, our Directors will be able to make recommendations by assessing the style and age of the property, and of course, your own preferences. There will be NO sales pressure in any of your enquiry process.
Survey
We carry out a full survey upon acceptance of our quotation, providing concise information to allow the manufacturing and installation process to be undertaken efficiently. We will verify contractual commitments with you and ensure product designs conform to both your requirements and statutory regulations .
Installation
We understand that getting replacement doors, windows and roofline products can be a significant undertaking, which is why we treat your home with respect. We use dust sheets and suitable protection, with cleanliness and tidying up being a vital part of the installation. We are FENSA registered, helping to provide confidence and reassurance that your installation will meet current building regulatory standards.
Guarantee
All our installations are guaranteed.
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Frames and double glazed units 10 years.
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Locks, hinges and hardware 5 years
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Fascia, soffits and cladding 10years
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guttering 5 years
Additionally you will receive an Insurance Backed Gurarantee from Homepro Insurance, giving you complete piece of mind.
After care
With minimal care and maintenance, your windows and doors will look great for years to come. We provide a maintenance handbook upon completion of the installation, to help you look after your newly installed products.
We are always happy to help with any queries you may have with regards the maintenance of our products, and can often provide a repair service for older existing installations.
Aftersales
Once installed, our customer service does not end there. We will happily advise you with any questions or queries you may have, just give us a call or email.